PERCS Gold
Automated Patient Communication That Recovers Revenue Before It Becomes Bad Debt.
Automated Patient Communication
PERCS Gold is a standalone program from VestaCare designed to recover patient balances at the most critical moment in the revenue cycle – after the final bill is known and just before accounts are sent to collections or written off.
PERCS Gold operates quietly in the background, requires no hospital IT involvement and no staff effort, and helps hospitals secure revenue that would otherwise be lost.
Patient Outcomes
When patients engage with PERCS Gold, outcomes include:
Immediate Payment
Automatically posted to the account
AutoPay Enrollment
Distributes payments over time while keeping the account out of collections
No Action
Encounter continues its normal statement cycle without interference
PERCS Gold ensures patients are offered affordable, dignified options before balances escalate to collections.
Why PERCS Gold
Recover More. Without Adding Work or Risk.
Traditional billing and statement cycles become less effective at the very end of the encounter lifecycle – yet meaningful recovery opportunity still exists.
PERCS Gold activates after existing vendors and workflows have completed their work, providing one final, automated opportunity to engage patients and secure payment before bad debt or collections.
Designed to Complement – Not Replace – Your Existing Vendors
PERCS Gold does not replace your billing system, statement vendor, or patient payment platform.
It seamlessly complements your existing revenue-cycle ecosystem, enabling a final recovery layer that runs independently and does not interfere with current processes.
Value for Hospital CFOs
Incremental Revenue With Zero Operational Lift
Recover revenue before bad debt
Captures payments from accounts that are typically written off or sent to collections.
Truly automated
PERCS Gold manages scheduling, outreach, patient responses, payment plans, and reconciliation without staff involvement.
Low risk, low cost deployment
No HL7, no APIs, no complex or expensive integrations needed.
Predictable and auditable outcomes
All communications, interactions, and payments are logged for compliance, reporting, and financial oversight.
Value for Revenue Cycle Management & Hospital Staff
No New Work. No New Processes.
Runs entirely in the background
No workflow changes, no queue to manage, and no manual follow-ups.
Eliminates staff outreach
Automated patient engagement replaces calls, reminders, and balance chasing.
Live monitoring dashboard (optional)
Visibility into patients who may need assistance or struggling at specific steps.
EHR synchronization (optional)
Communication logs and patient interactions can be automatically recorded for audit and transparency.
Value for Patients
Simple, Secure, and Designed Around Real Life
Reaches patients where they are
Engagement via SMS, Email, IVR, and other channels based on availability and patient preference.
Secure and validated delivery
Multiple identity and security layers ensure messages reach the correct patient safely.
One consolidated experience
PERCS Gold can securely group multiple end-of-cycle encounters into a single flexible AutoPay Plan, reducing confusion and making repayment manageable – while still presenting full details for each account.
Flexible payment options
Patients can pay in full, make partial payments, enroll in automated payment plans, or request financial assistance.
Two-way communication
Patients can reply directly, initiate live chat with hospital staff, or seek assistance – without leaving the experience.
How PERCS Gold Fits Into the Revenue Cycle
Final patient responsibility is determined
Statement cycles near completion
PERCS Gold activates automatically
Patient is engaged through preferred channels
Payments or consolidated AutoPay Plans are secured
Account avoids collections and bad debt
Purpose-Built for the Last Mile of Revenue Recovery.
PERCS Gold is not:
- close A billing system
- close A statement vendor
- close A replacement for existing patient payment platforms
It is a late-cycle revenue recovery layer, purpose-built to operate after standard processes have already failed.
The Result
PERCS Gold transforms the last mile of patient billing into a revenue-securing-opportunity – without adding cost, effort, or friction.
It protects hospital margins, reduces bad debt, and delivers a better experience for both patients and staff.
Ready to Transform Your Revenue Recovery?
Join healthcare organizations that have recovered revenue from near-write-offs with PERCS Gold.