A Better Way to Secure Patient Payments
Avoid the Cash Flow Desert — and capture up to 10x the patient revenue with VestaPay’s Dynamic Balance Adjusting AutoPay.
The Cash Flow Desert
The stretch from time of service until you see the first patient payments from statements is the Cash Flow Desert. At time of service you may collect a copay or a small portion of a deductible — but the next payment often doesn’t come for another 90–180 days or more, and statistically it won’t average more than about 10% of Patient Financial Responsibility (PFR).
You can take immediate steps to avoid it. Instead of waiting months for statements and chasing payments, set patients up with a VestaPay Dynamic Balance Adjusting AutoPay plan at time of service — the only plan that works with estimates and non-final balances.
How Dynamic Balance Adjusting AutoPay Works
Secure 100% of patient liability at point of service, then the plan extends or shortens automatically when the final bill is known. VestaPay monitors your EHR and reconciles for you.
Pre-service & Time of Service
We secure 100% of patient liability — the patient is set up on a payment plan based on the estimated balance, and payments start right away. No waiting for the first statement.
Timeline after time of service
& TOS Secure 100%
When we have received the final bill, we extend or shorten the DBA AutoPay plan so it matches the actual balance. The patient’s monthly amount can stay the same; only the number of payments adjusts.
How we know when to adjust
VestaPay constantly monitors your EHR (and other systems) and reconciles as EOBs post and final bills are known. The DBA AutoPay plan extends or shortens automatically — no manual work for your staff. You capture nearly 100% of what each patient owes at final billing; hospitals typically secure 94% of enrolled PFR with an average 5–6% default rate.
Example in numbers
You estimate $1,000 liability → offer $100/month for 10 months. Plan starts immediately.
By statement time you’ve received $500–$600 (50–60% of PFR) — about ten times the 5–8% with a traditional process.
This is how VestaPay achieves a 60–70% overall success rate in securing patient payment, without leaving you in the Cash Flow Desert for months.
Dynamically Adjusting AutoPay Plan — secure at TOS, adjust when the final bill is in.
In a typical hospital scenario:
Current patient billing process
~$35 per patient collected
With VestaPay DBA AutoPay
~$350 per patient collected
VestaPay = 10x the revenue
What Our Clients Say
See how VestaCare is transforming revenue operations for healthcare organizations
VestaPay has secured 6x the amount of patient cash and payment plans as our previous vendor.
Greg Carda
CFO, Missouri Delta Medical Center
Improve Your Financial Position Immediately
VestaPay can be deployed almost instantly with limited IT resources. In a 20-minute call we can walk you through how we achieve these outcomes for your facility.